> ## Documentation Index
> Fetch the complete documentation index at: https://promptalpha.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Visibility Scoring
> Understand how your brand's AI visibility score is calculated
## What Is the Visibility Score?
The visibility score is a composite metric ranging from **0 to 100** that quantifies how visible your brand is within AI search engine responses. A score of 0 means your brand does not appear in any monitored AI responses, while a score of 100 means your brand is mentioned prominently and consistently across all tracked prompts and platforms.
Your visibility score is the single most important metric in Answer Engine Insights. It tells you at a glance whether AI engines are recommending, mentioning, or ignoring your brand when users ask relevant questions.
## How the Score Is Calculated
The visibility score is derived from three core factors, each contributing to the overall number:
### Presence
Presence measures whether your brand is mentioned at all in an AI engine's response. For each prompt sent to an AI engine, PromptAlpha checks if your brand name, domain, or configured aliases appear in the response text.
* A mention anywhere in the response counts as present.
* No mention results in zero presence for that prompt-engine pair.
### Prominence
Prominence evaluates where your brand appears within the response. Being mentioned first or as a primary recommendation carries more weight than appearing as one option in a long list.
| Position | Prominence Weight |
| ---------------------------- | ----------------- |
| First or sole recommendation | Highest |
| Top 3 mentions | High |
| Mid-response mention | Medium |
| End of response or footnote | Low |
### Frequency
Frequency tracks how consistently your brand appears across multiple prompts and over time. A brand that shows up in 90% of relevant queries has stronger frequency than one that appears in only 20%.
The three factors are combined using a weighted formula. Presence is the foundation, prominence amplifies the score, and frequency rewards consistency. The exact weighting is calibrated per AI engine to account for differences in response structure.
## Per-Platform Scores
Each AI engine receives its own individual visibility score. You can view these on the **Visibility** tab of your dashboard.
| AI Engine | Why Scores May Differ |
| ------------------- | -------------------------------------------------------------------- |
| ChatGPT | Relies on browsing and training data; favors well-known brands |
| Perplexity | Heavily citation-driven; strong content earns higher visibility |
| Claude | Conversational; may reference brands differently based on query type |
| Gemini | Integrated with Google Search data; influenced by web presence |
| Grok | Uses real-time data; recent coverage impacts scores |
| Google AI Overviews | Draws from search index; SEO performance carries over |
Your **Overall Visibility Score** is a weighted average across all platforms, giving you a single number to track your total AI search presence.
## Interpreting Your Score
Your brand is mentioned prominently and frequently across AI engines. You are a leading voice in your category. Focus on maintaining this position and monitoring for competitor gains.
Your brand appears regularly but may lack prominence in some areas. Look for specific prompts or platforms where you are underperforming and target those gaps.
AI engines mention your brand inconsistently. You likely appear for some queries but are missing from others. Review your [prompt coverage](/docs/answer-engine-insights/prompts-and-topics) and content strategy.
Your brand appears infrequently in AI responses. Competitors are likely dominating your category. Prioritize content improvements and consider using PromptAlpha's Content Engine for optimization.
AI engines rarely or never mention your brand. This requires immediate attention — review your [competitor benchmarks](/docs/answer-engine-insights/competitor-benchmarks) to understand who is capturing the visibility you are missing.
## Daily Trend Tracking
Visibility scores are recalculated daily. The **Trends** view on your dashboard plots your score over time so you can:
* Identify upward or downward momentum.
* Correlate score changes with content updates, PR activity, or product launches.
* Spot sudden drops that may indicate an AI model update or a competitor gaining ground.
Set up alerts in **Settings** to receive notifications when your visibility score changes by more than a configurable threshold. This ensures you catch significant shifts without checking the dashboard every day.
## Tips for Improving Low Scores
If your visibility score is lower than expected, consider these strategies:
Navigate to [Prompts & Topics](/docs/answer-engine-insights/prompts-and-topics) and ensure your monitored prompts cover the full range of queries your audience asks. Missing prompts mean missing data — and missed opportunities.
Check [Citation Mapping](/docs/answer-engine-insights/citation-mapping) to see which content AI engines are citing. If your competitors' pages earn more citations, study what makes their content more referenceable.
AI engines tend to recommend brands with comprehensive, well-structured, and authoritative content. Ensure your key landing pages, product pages, and blog posts are thorough, accurate, and recently updated.
Structured data (schema markup) helps AI engines understand your content. Adding proper schema to your pages can improve how AI engines interpret and surface your brand.
Use [Competitor Benchmarks](/docs/answer-engine-insights/competitor-benchmarks) to identify what high-scoring competitors are doing differently. Their content structure, backlink profile, and topical authority may offer clues.
Visibility scores reflect how AI engines currently perceive your brand. Changes to your content and web presence take time to propagate into AI training data and retrieval systems. Expect improvements to materialize over weeks, not days.